We aim to deliver all orders as quickly as possible. We use SF for all of our deliveries. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors that may cause delays.
All products sold on our website come with free delivery. It usually takes 1-3 working days. If the goods cannot be delivered normally during holidays, we will publicize it on the website. Once your order has been processed, the shipping address cannot be changed.
TRACKING YOUR ORDER
As soon as your order has been dispatched, we will email you confirmation of your tracking details. You can also log in to your account on the website to track your order history. Please allow a few hours before tracking to allow the carrier to update their system.
CAN I RETURN AN ITEM?
- Before you return a product, please confirm the products and packages are in original condition;
- Please make sure all return packages are sent with a traceable option, as we cannot take responsibility for items damaged or lost in transit;
- If the order contained a gift, ensure that the gift is in good condition and returned with the original purchase together. If the gift cannot be returned due to any reason, or the gift is damaged or lost during the return, we will deduct the corresponding cost from the transaction payment according to the value of the gift;
- If coupons are used during purchase, we will deduct the value of the coupon from the transaction payment and return the rest of the payment;
- The returned goods must have been purchased via ww.trickers.com.hk, or www.trickers.hk. We do not accept any products purchased from other channels;
- Customers will be responsible for any return costs.
Please send your return items to:
TIGERS Hong Kong Warehouse – Tricker’s Aftersales Team
5 Floor, Gateway TS
No.8 Cheung Fai Road, Tsing Yi
Hong Kong, China
Telephone: 400 0067 082
CANCELLING YOUR ORDER
We will always be happy to cancel your order if needed. To do this, you can contact via Contact Form. Unfortunately, it will not always be possible to stop the order if this has already been picked up by the delivery company. Once the item is back to our warehouse, we will process your refund, however, we will not be liable for the postage and packaging costs should this be the case.